At Charuta Food Exports Limited, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund policy to address your concerns.

Returns:

• We accept returns of unused and unopened products within 5 days from the date of delivery.
• To initiate a return, please contact our customer service team at Plot No.3, At. Bhiram Nagar, Ner..Dist-Yavatmal, Maharashtra, India-445102 or call at 942184484 or mail at charutafoodexportltd@gmail.com  to obtain a Return Merchandise Authorization (RMA) number.
• Ensure that the product is securely packaged to prevent damage during transit.
• Upon receipt of the returned item, we will inspect it and process your refund accordingly.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5 business days for the refund to reflect in your account, depending on your payment provider's processing time.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.
• We will arrange for a replacement or offer a refund, as per your preference.

Non-Refundable Items:

Certain perishable or personalized items may not be eligible for return or refund due to hygiene or customization reasons. Please check the product description for details.

Cancellations:

• Orders can be cancelled within 72 hours of placement, provided they have not been dispatched.
• To cancel an order, please contact us with your order details as soon as possible.

Policy Updates:

We reserve the right to update this Return and Refund Policy periodically. Any changes will be posted on this page.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at

Address: Plot No.3, At. Bhiram Nagar, Ner..Dist-Yavatmal, Maharashtra, India-445102

Phone no- 9421844844

Mail Id- charutafoodexportltd@gmail.com

By making a purchase from Charuta Food Exports Limited, you agree to abide by the terms of this Return and Refund Policy.